Support Requests

At Synchronica we are always open to your feedback and your suggestions on improving our products. Please use this form to get in contact with us should you have questions or comments. Please also use this form if you would like to suggest a product improvement or have a feature request. We highly value your feedback regarding features you would like to see in our product line.

If you are using the Mobile Gateway trial and are experiencing difficulties setting up or synchronizing your data with your mobile phone, please visit the section Self-Support or the help pages within the Mobile Gateway service to try to resolve any issue. Please also check the following prior to opening a support issue:

1. Please verify that your internet connection is working properly, e.g. by accessing a web page in the browser of your mobile device. If you are unable to display the page, the problem may be in your internet access settings
2. Please double-check that your SyncML and email settings have been set correctly
3. Be sure to check the Troubleshooting FAQ for tips on solving common problems

If you continue to experience problems or you are using another Synchronica product (e.g. Mobile Manager Enterprise or another module of the Mobile Manager Suite), please complete the form below.

Please provide as much detail as possible in order to assist our software engineers in promptly locating the potential problems or addressing your questions or input. Please do bear in mind that whilst we aim to reply to all support queries in a timely manner, our existing customers holding a valid support agreement will be treated preferentially.

Product:*	Please select Mobile Gateway Mobile Manager Suite Mobile Manager Automated Hotline Mobile Backup Mobile Manager Client Provisioning Mobile Manager Device Management Mobile Manager Enterprise Mobile Manager FOTA Professional Services Other
Company:*
Access Code:
First Name:*
Last Name:*
Email:*
Case Type:*	Please select Question Problem Product Enhancement Other
Severity:*	Please select 1 - Critical 2 - Serious 3 - Moderate 4 - Routine 5 - Information only
Device Manufacturer (Make):
Device Type (Model):
Server Operating System:	Please select Windows XP Windows 2003 Windows 2000 Solaris Linux Other
Device Operating System:	Please select Windows Mobile 2005 PPC Windows Mobile 2005 PPC PE Windows Mobile 2005 Windows Mobile 2003 PPC Windows Mobile 2003 SP Windows Mobile 2001 PPC Symbian S40 Symbian S60 Symbian S80 Symbian UIQ Palm OS Proprietary Other
Mail Server:	Please select SUN JES 2 SUN JES 3 SUN JES 4 Microsoft Exchange Lotus Notes Other
User Interface:	User Administrator
Case Description:*
*Required